We understand that sometimes you may change your mind about an item after purchasing it and unfortunately there are times when customers may want to return their items. We try to make this process as easy as possible. Any unwanted item may be returned for any reason within 14 days of the date of receiving […]
If you have not yet received a shipping confirmation email and would like to cancel your order please send an email quoting your order reference number to firstname.lastname@example.org or contact us. Please note orders cannot be cancelled after dispatch [please see “Returning unwanted goods” below].
If you have received a shipping confirmation email but your package has not arrived as expected please contact our customer services team quoting your order reference number which can be found in your order or shipping confirmation email.
Our customer service team are always happy to help and are available 9am to 5pm from Monday to Friday (excluding public holidays). To contact customer services please visit our Contact Us page.
Following taking a number of photos one after another the temperature of the device is higher than expected, what should I do ?
1. If the device has become hot during normal use, please let the device cool down before using again. 2. The device will return to normal temperature and will have stayed within the designed parameters. 3. If the device becomes hot during the charging process then contact the helpdesk for advice, stop the charging process.
This issue has been seen occasionally during the test phase. 1. Remove the USB connector from the base of the device. 2. Re-insert the USB connector and check the device is charging.
Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver issue. The MTP driver is called Media Transfer Protocol this helps users transfer data between Windows and our Devices. To fix this issue the user needs to perform the following steps: 1. Go to Start Menu (or Cortana) Search. Just […]
Flashing Red – Low Battery warning less than 15% Battery level Solid Red – Battery level is below 15% and currently being charged Solid Orange – Battery level is between 15% and 90% and currently being charged Solid Green – Battery level is above 90% and currently being charged Flashing Blue – Indicates a notification […]
There are a number of contributing factors which can affect the audio performance of your device for example: 1. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure. 3. Technical performance between handset manufacturers, this can be software or hardware related. 4. The […]
1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level. 2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely. 3. When this device is used in a high […]