My device is not seen by my PC which uses OS Windows 10, what can I do ?
Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver issue. The MTP driver is called Media Transfer Protocol this helps users transfer data between Windows and our Devices.
To fix this issue the user needs to perform the following steps:
1. Go to Start Menu (or Cortana) Search. Just click the Search or Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following C:\Windows\Inf
3. Locate the following file “wpdmtp.inf”
4. Right click on the file
5. Select Install
6. Click yes when prompted by the “User Access Control”
After these steps the user will be able to user there phone again