Support for Your KODAK EKTRA Smartphone
Everything you need to get your Ektra smartphone up and running.
Everything you need to get your Ektra smartphone up and running.
If you have not yet received a shipping confirmation email and would like to cancel your order please send an email quoting your order reference number to email@example.com or contact us. Please note orders cannot be cancelled after dispatch [please see “Return Unwanted of Fault/Damaged Goods”].
We understand that sometimes you may change your mind about an item after purchasing it and unfortunately there are times when customers may want to return their items. We try to make this process as easy as possible.
Any unwanted item purchased from Kodakphones.com may be returned for any reason within 30 days of the date of receiving your order so long as it remains in a re-saleable condition with original packaging intact. If your goods arrive faulty or develop a fault within the warranty period, you can return them to Kodak Phones for repair/replacement, or you can contact the manufacturer directly. To arrange the return of your device please contact our customer service team.
If you have received a shipping confirmation email but your package has not arrived as expected please contact our customer services team quoting your order reference number which can be found in your order or shipping confirmation email.
Our customer service team are always happy to help and are available 9am to 5pm from Monday to Friday (excluding public holidays). To contact customer services please visit our Contact Us page.
The KODAK EKTRA is compatible with GSM carriers only. GSM is one of the major cellular networks used in the US and internationally. In the US, the major GSM carriers are AT&T and T-Mobile.
Verizon and U.S. Cellular use CDMA and are not compatible with the KODAK EKTRA Smartphone. If you are unsure whether your KODAK EKTRA is compatible with your current carrier and network, then please check with your carrier.
If you’re an Apple iPhone user and you’re looking to switch to the KODAK EKTRA Smartphone then Google takes care of all the hard work so you don’t need to worry about moving all your data, contacts, photos and messages. All you need to do is download the Google Drive for iOS App, back up your content and then log in to your new Android phone. Google will then download all your photos, calendar dates and contacts and set them up for you.
For more details, see: https://www.android.com/switch/
A SIM card, also known as a Subscriber Identity Module, is a smart card that stores data for cellular subscribers. Such data includes user identity, location and phone number, network authorization data, personal security keys, contact lists and stored text messages. SIM cards enable the user the freedom to easily swap their card into any unlocked GSM phone at any time, or even keep their phone and change to another GSM carrier.
Yes. The KODAK EKTRA is an Android smartphone, so it has full access to the Google Play Store where you can choose from millions of apps including, for example, Facebook, Spotify, Whatsapp and Instagram.
If you are an existing Android user then any apps purchased can be redownloaded to your KODAK EKTRA Smartphone free of charge. You will need to check your settings as we cannot guarantee all settings, permissions and content will be carried across. Apple users may need to purchase apps again.
Yes, the KODAK EKTRA will work internationally, although you may experience reduced 4G service in some countries where they use different radio frequency bands to those used in the USA, eg: in Europe and Asia.
Please note: your carrier may place restrictions or fees for international calls and data usage, so please always check before travelling.
The Kodak Ektra features two cameras; the front-facing 21 megapixel main camera with digital zoom and a secondary 13 megapixel front-facing “selfie” camera. The main camera uses the SONY IMX230 sensor, with F2.0/Auto Focus (PDAF) and Optical Image Stabilisation (OIS) features to ensure great image quality.
You can also shoot video in 4K on the KODAK EKTRA Smartphone.
As with any phone, battery life on the KODAK EKTRA is dependent on usage. Processor-intensive applications, such as video editing and gaming, consume more battery life than more basic uses such as email and SMS messaging. However, as a guideline, the 3000mAh battery on the KODAK EKTRA Smartphone should provide the following performance:
Talk time: 9.5 hours
Standby time: 580 hours
Talk time: 4.7 hours
Standby time: 600 hours
Talk time: n/a – phone switches to 3G for voice calls
Standby time: 535 hours
The KODAK EKTRA Smartphone packaging contains a KODAK EKTRA Smartphone, USB Type-C cable, charger, wrist strap, SIM tray pin, quick-start guide and warranty card.
The KODAK EKTRA is not waterproof so please take care not to expose the device to water.
The KODAK EKTRA is available to buy from kodakphones.com, Amazon.com and B&H.
The KODAK EKTRA Smartphone has the Android 6.0 Marshmallow operating system pre-installed.
Yes, the KODAK EKTRA will be available in Canada. Check back here for availability and retailers.
Yes. The KODAK EKTRA is not tied to any specific carriers and can be used with any compatible GSM network (such as AT&T or T-Mobile) right out of the box. All you need to do is insert the nano-SIM provided by your carrier into the SIM tray, follow the on-screen instructions and you’re ready to go.
The first thing you’ll need to do is check your carrier is GSM compatible. In the US, the major GSM carriers are AT&T and T-Mobile, whereas Sprint, Verizon and U.S. Cellular use CDMA network technology and the KODAK EKTRA is not compatible with these networks. The KODAK EKTRA Smartphone is GSM only.
Once you’ve confirmed your phone is compatible, all you need to do is insert the nano-SIM provided by your carrier into the SIM tray (you can open this up with the special key provided), follow the on-screen instructions and you’re ready to go.
Carrier Networks like AT&T, T-Mobile and some pre-paid carriers have several plans to choose from. Details can be found on their respective websites.
Please Note: The KODAK EKTRA is compatible with GSM carriers only. In the US, the major GSM carriers are AT&T and T-Mobile. If you are unsure, please check with your carrier.
CDMA and GSM are different generations of cellular technologies. One of the key differences is that GSM phones use SIM cards, whereas those on CDMA do not. SIM cards contain unique identification data which enables the user the freedom to easily swap their SIM card into any unlocked GSM phone at any time, or even keep their phone and change to another GSM carrier. CDMA technology means the user is locked to one specific carrier.
In the US, the major GSM carriers are AT&T and T-Mobile, whereas Sprint, Verizon and U.S. Cellular use CDMA. The KODAK EKTRA Smartphone is GSM only.
The Kodak Ektra uses a USB Type-C (or USB-C) charger. This has a different shape to many older Android devices so may not be compatible with chargers you already have in the house. But don’t worry, there’s one included in the box.
The KODAK EKTRA Smartphone features a Helio X-20 deca-core processor with 3GB memory, 32GB storage (expandable with a Micro-SD card), a 5” Full-HD display and a 3000mAh battery. It also runs the Android 6.0 Marshmallow operating system and supports high speed download and upload over 4G.
For full specifications, please see the KODAK EKTRA product page.
When in camera mode, the KODAK EKTRA has a fully-integrated DSLR dial experience featuring eight scene selections including Smart Auto, Manual, Macro, HDR, Panorama, Night Mode, Sport and Bokeh settings. When in Manual mode, you have closer control of your photography settings, enabling manual adjustment of Shutter Speed, ISO, Light Balance, Focus and other settings familiar on a DSLR camera.
You can also shoot video in 4K on the KODAK EKTRA Smartphone, as well as apply filters and effects to still images, using the SnapseedTM photo editing tool, and video (1080p or below only) using the built-in Super 8 app.
Yes. In manual mode, the first customizable option on the left of the screen (the second icon) controls the lens shutter speed. Once selected, this slider ranges from 1/4000 second to one second to allow for different photographic effects. There is also an “Auto” mode which will detect the best setting for your subject and light level.
The aperture is fixed at F2.0 and cannot be adjusted.
The KODAK EKTRA features a multitude of editing options to further enhance your photos. As well as standard features such as crop and rotate, you can also apply filters, add frames, change colour settings, adjust contrast, tweak noise levels and even doodle on your images with the “draw” mode.
Also built-in to the KODAK EKTRA camera experience is Google’s SnapseedTM advanced photo editing app. This powerful software gives even greater control over your images with an array of effects and filters and can be accessed straight from your photo gallery. Simply select the photo you wish to edit, hit the SnapseedTM icon on the bottom right of the screen, and away you go.
Videos (1080p and under) and still images can have vintage Kodak filters applied in the Super 8 app, including adjustable Ektachrome and Kodachrome film modes.
There are two main ways to back up the photos stored on your KODAK EKTRA Smartphone. The most convenient method is using Google Photos. This is pre-loaded on the KODAK EKTRA and enables you to back up your photos and videos and store them in your Google Account. As long as you’re signed in to your Google Account and “Backup & Sync” is enabled in photo settings then your pictures and videos will be saved automatically in the cloud and will be accessible on any computer or device you sign in to with your Google Account.
For more details, please see the Google Photos help pages.
Alternatively, you can plug your device into the USB socket on your computer, select “File Transfer” mode on the KODAK EKTRA notifications tray and drag and drop the files using File Explorer on a PC or Finder on a Mac.
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